General Terms

The website located at is a copyrighted work belonging to TOURIST AGENCY JOAN D.O.O.. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features.

All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use described the legally binding terms and conditions that oversee your use of the Site.


Reservations and bookings

The reservation (booking) of our services can be made via our website, telephone and e-mail. You are obligated to provide all the correct information required for the reservation procedure. By confirming a reservation, signing a contract, a voucher, or a booking form, i.e. by dictating the credit card number using the offline payment option you are confirming that you are fully aware of these General Terms and Conditions and that you accept them.

At the time of booking, you will be notified of the price of your holiday. The method of payment is through our payment plan.

30% upon booking confirmation.

40% 90 days before boarding

30% 30 days before boarding.

Changes and Cancellation

TOURIST AGENCY JOAN d.o.o. reserves the right to make full or partial changes to the program in the case that extraordinary circumstances that could not have been anticipated or avoided occur before the start of the tour. (Content of the offer)

TOURIST AGENCY JOAN d.o.o reserves the right to change tour start date or time in case of changed flight schedule, unfavorable safety conditions in the country, and unfavorable weather conditions. TOURIST AGENCY JOAN d.o.o has no control over such events and is, therefore, unable to accept responsibility for them. Depending on the reason for changes or cancellation of a reservation, we will inform you about incurred changes; then first we will try to find appropriate alternative service at least with the same standard and with the same price that you already paid. If there is no appropriate alternative available, we will give you a full refund of the paid amount. In case of cancellation of the reservation from us, you do not have the right to demand any indemnification of damage besides a full refund as stated above

Our obligations

The guest’s right to changes and cancellations

If you wish to change or cancel the reservation, you must do so in writing (via e-mail, fax or mail). We will approve change only if it is possible. Change of reservation understands the change of the number of Guests; change of consumer of service; change of accommodation, change of service and/or change of date of the service.

If there is a possibility of a change of reservation without additional expenses, the change will be performed without extra charge. If a change of reservation requires additional expenses, those expenses will be extra charged to you with prior notice. In case, you do not accept extra charges caused by reservation change or if a change of reservation is not possible, and you for that reason cancel the reservation, conditions for canceled reservations will be applied as follows:

– for reservation canceled up to 90 days prior to the beginning date of the service, we will charge 20% of the total amount of reservation

– for reservation canceled from 30 to 89 prior to the beginning of the service, we will charge 50 % of the total amount of reservation

– for reservation canceled from 29 to 10 prior to the beginning of the service, we will charge 100 % of the total amount of reservation

In case of cancellation for exceptional circumstances (Article 2, this General Terms and Conditions) you are obliged to present a written document issued by the authorized institution. We will check the authenticity of the document and only if the document is authenticable, you will have the right to a full refund.


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