01.04 — 21.11
TOURIST AGENCY JOAN d.o.o. reserves the right to make full or partial changes to the program in the case that extraordinary circumstances that could not have been anticipated or avoided occur before the start of the tour. (Content of the offer)
TOURIST AGENCY JOAN d.o.o reserves the right to change tour start date or time in case of changed flight schedule, unfavorable safety conditions in the country, and unfavorable weather conditions.
TOURIST AGENCY JOAN d.o.o has no control over such events and is, therefore, unable to accept responsibility for them.
Depending on the reason for changes or cancellation of a reservation, we will inform you about incurred changes; then first we will try to find appropriate alternative service at least with the same standard and with the same price that you already paid.
If there is no appropriate alternative available, we will give you a full refund of the paid amount. In case of cancellation of the reservation from us, you do not have the right to demand any indemnification of damage besides a full refund as stated above.